LuMarina Collections Refund Policy

We offer a money back guarantee within 30 days of your purchase date. Refunds include the purchase price only. All shipping is the responsibility of the buyer. We highly recommend insuring your shipment, as we will not be responsible for theft, loss, or damage. You must first get an RMA number from our customer service office. You can reach them by calling 772-323-9865 or via email at luz@lumarinacollections.com. Any items returned without an RMA number, or mailed to LuMarina Collections will be returned to the sender.

Order Cancellations
Please submit any cancellation via email to luz@lumarinacollections.com within 24 hours of placing your order. Email cancellations must contain the following information: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to cancelling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out afterward, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.