We offer a 30 day Money Back Guarantee on almost every product we offer. Please call customer service at 877 878-8131, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. Return Merchandise with RMA number to:

LifeTime Creations, LLC
822 SW Marsh Harbor Bay
Port St. Lucie, FL 34986

Note: Refunds sent with no RMA number, will be returned to sender.

Order Cancellation Policy:

Please submit any cancelation via email to: Luz@LuMarinaCollections.com, or call us at #877 878-8131.

Email cancellations must contain the following: First name, Last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and / or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Warranty Policy:

Shipping Costs:
Custumer assumes all costs in shipping to us, and we assume the costs in shipping back to the customer. All replacement/repaired products are shipped DHL ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment

Warranty Procedure:
We suggest you contact our tech support team first by posting a question in our help Desk at Luz@lumarinacollections.com, or calling our # at 877 878-8131 to determine whether the item is indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. See Return Policy for more details. 30-day Warranty.

All product ( Unless specifically stated otherwise), carry an implied, standard 30 day warranty against defects due to manufacturing or failure . Warranty does not include any use of the product that does not fall into the design use of the product as intended by the manufacturer.

Out of Stock Policy
The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished.

If the item identified is ***OUT OF STOCK***, please look for other items that are available. Most items ship within 4 weeks and we will contact you to keep you inform. Just because the item you ordered is NOT identified as ***OUT OF STOCK*** does not necessarily mean that it will be in stock at the moment you order it. We will notify you if the item you ordered is out of stock. We first try to respond via email and give you 3 days to reply . If we have not heard from you, we will then try to call you at the numbers you provide with your order . Be sure to give us your current email address and phone number.

Are you Local?
If you are local to Port St. Lucie, FLorida and want to personally look at the items we have here, call 877 878-8131 for an appointment. If you want to purchase an item to give to a friend or family member as a gift this holiday and need us to gift wrap your handbag, let us know so that we can provide that service to you. We accept all major credit cards such as American Express, Discover, Mastercard and Visa.